Frequently Asked Questions
Where can I find the best rates?
Book directly with us via our website for the best rates available:
- Don't forget to check out our ongoing offers to take advantage of the best deals!
COVID-19: Are you accepting new check-ins / reservations?
We are always ready to welcome you. Our hotel is operating and accepting reservations in accordance to the Recovery Movement Control Order currently enforced by the Malaysian government. Services and facilities may be affected by rules and restrictions as we continue to follow the latest developments and local advisory.
Before travelling to Capri by Fraser, Johor Bahru, you may contact us directly to learn more about the restrictions that apply: email@example.com / +607 277 0800.
All Frasers properties will operate and accept reservations in accordance to local regulations. Restrictions, if any, will vary accordingly. For enquiries on other Frasers properties, please contact firstname.lastname@example.org or the property directly.
COVID-19: Is your hotel a quarantine centre? Are you housing any quarantined guests?
No, our hotel is not serving as a quarantine centre or quarantine station. We are a non-quarantine hotel that has not housed any quarantined guest.
We maintain a zero-case record as we have not found any guests to be confirmed cases of COVID-19.
COVID-19: Cancellation & Postponement
Can I cancel or amend my reservation that was booked directly via your website?
We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.
New reservations (for bookings made between now till 31 July 2020):
• Full waiver/cancellation of any stays (14 days or less) before 31 July 2020
• Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.
Existing reservations (including pre-payment and advance purchase rates)
• Full waiver/cancellation of any stays (14 days or less) before 31 July 2020
• For stays beyond 31 July, you can choose to postpone your stay or request for a cancellation (subject to terms & conditions).
As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact the Hotel directly: email@example.com / +607 277 0800.
What about promotions or package deals?
The terms and conditions for each offer may vary. Kindly refer to our offers page for the relevant details.
Can I cancel or amend my reservation that was booked via third-party or online travel agents?
Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.
How do I cancel or amend corporate / group reservations?
For corporate, group or long stays (more than 14 days) reservations, please contact our office at firstname.lastname@example.org / +607 277 0800 or our sales managers directly:
- Shahrul Othman: email@example.com | +6012 247 6635
- Ema Razirin: firstname.lastname@example.org | +6010 888 3734
COVID-19: Travel Restrictions
Are there any documentations or requirements for me to stay at your properties?
Our hotel operates in adherence to local regulations and recommendations. While we do not require additional documentations, travel restrictions enforced by the government may apply. You are advised to refer to the Malaysian National Security Council or the Malaysian Embassies and High Commissions for travel requirements.
To allow contact tracing, all guests are required to go through temperature screening and provide contact details upon arrival.
Can I travel to Johor from other states in Malaysia? Is interstate travel now allowed?
As per the Recovery Movement Control Order (RMCO), effective since 10 June 2020, Malaysians who are not required to undergo mandatory self-quarantine may cross state borders.
Are there any groups of people who are restricted from staying at your property?
Our hotel operate in adherence to local regulations and recommendations such as the Recovery Movement Control Order and travel restrictions set by the Malaysian National Security Council (MKN). Before travelling, you may contact us at email@example.com / +607 277 0800 for the latest information.
If you are travelling from another country, you may refer to Entry and Quarantine Guidelines here.
We welcome all guests in accordance to local regulations and recommendations.
Kindly note that the Government of Malaysia, beginning 24th July 2020, has decided that all individuals entering Malaysia from abroad will be subjected to compulsory 14 day quarantine orders at the Quarantine Stations set by the Government of Malaysia, subject to the provisions of Section 15 (1) Prevention and Control of Infectious Diseases Act 1988 (Act 342).
You may refer to the guidelines here.
COVID-19: Facilities & Services
Are facilities open for usage?
Our Swimming Pool (Level 1), launderette (Spin & Play, Level 1), and gym (Level 1) are operating in accordance with safe distancing and sanitization rules.
Dining facilities are operating at these hours:
- Restaurant (Caprilicious, Level 1) - Breakfast Buffet only, 6.30am - 10.30am
- Cafe (Delite, Level UG) - Dine-in or takeaways, 12pm - 8pm
As we adhere to safe distancing directives set out by the relevant authorities, our Steam Room and Club Lounge remain closed at the moment.
In common public areas such as the Lobby and Residents' lounge, minimal gatherings and interactions are encouraged. We strongly urge our guests and staff to join us in our effort to flatten the curve.
Safe distancing signage are in place for facilities that remain open which all guests are reminded to adhere to. For more enquiries on facilities and operational hours, please contact us at firstname.lastname@example.org / +607 277 0800 before travelling or enquire at our Front Desk upon arrival.
With these facilities closed, what else can I do during my stay?
The wellbeing of our guests continues to be our priority. To this end, we have developed a series of engaging 'Stay (In)spired with Fraser' content which you can easily participate in the comfort of your apartments / rooms and kitchenette. Activities include fitness work-outs, cooking challenges and even fun ideas to keep the little ones occupied.
Can I request for reduced contact services (eg. housekeeping) as I prefer to minimise unnecessary contact?
Yes of course. We continue to offer a range of flexible services to our guests. Kindly speak to our Front Desk upon check-in or call our Reception during your stay to communicate your needs.
Will breakfast and F&B services be available? How are they handled?
To ensure your health and safety, our dining facilities are operating for limited hours and have implemented necessary sanitization measures along with several stringent Standard Operating Procedures.
The operating hours are:
- Restaurant (Caprilicious, Level 1) - Breakfast Semi-Buffet only, 6.30am - 10.30am
- Cafe (Delite, Level UG) - Dine-in or takeaways, 12pm - 8pm
To minimise unnecessary interactions and contact, guests are instructed to wear masks and disposable gloves at buffet counters, and practise physical distancing when queueing and when seated.
In-room dining services for lunch and dinner, as well as other delivery alternatives are also readily available.
Before travelling, you may contact us at email@example.com / +607 277 0800 for the latest update on our dining options and status of our facilities.
With these newly minted measures in place, how different will my stay experience be?
Our properties are keeping pace with the changes in local advisories and extending flexibilty where needed. We remain committed to maintain the highest standards of hygiene, cleanliness and service for your well-being and safety. Our staff dedicates to ensure that your stay continues to be memorable and comfortable at all times.
COVID-19: Hygiene, Cleanliness and Sanitization Measures by Frasers Hospitality
Has Frasers Hospitality been awarded with any hygiene accredition?
At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities.
What are the sanitization routines and policy in place now due to COVID-19?
We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:
• Intensified cleaning and sanitizing of public spaces and facilities
• Adhering to safe distancing requirements
• Contactless payment options made available
• Availability of masks and sanitizers upon request
• Daily security and temperature checks of staff and guests
• Alternative arrangements for food and beverage
• 24/7 management support team to implement any additional and immediate measures recommended by health authorities
Are there screening measures in place for guests and staff?
Anyone (guests, staff, visitors and vendors alike) entering the Hotel will have to undergo temperature screening and adhere to stringent safe distancing measures in place.
What happens if another guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from the property?
We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.
Are any of the Frasers Hospitality properties being block-booked by the government/used as quarantine facilities?
None of our properties are being used as a quarantine facility at the moment. Frasers Hospitality is continuously monitoring the situation and remains in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date.
Do you have stepped up cleaning protocols for hotels in locations where there are confirmed COVID-19 cases?
All our properties are monitoring the local situation closely and following the protocols and policies implemented. We have been working closely with the relevant health authorities in all affected markets, to ensure that precautionary measures are undertaken at all our properties. Our staff and guests are also encouraged to reach out to the management should they feel unwell or display any related symptoms.
Facilities And Services
What is the check-in & check-out time?
- Check-in time is 3.00pm.
- Check-out time is 12.00pm.
Fraser World Sapphire and Diamond tier members are entitled to early check-in and late check-out. Guests are encouraged to notify our Front Desk staff of their preferred check-out time upon arrival.
What are the services and facilities offered?
Capri by Fraser, Johor Bahru / Malaysia features studios and one-bedroom apartments fully furnished with well-equipped kitchenettes and modern bathroom amenities. Seaview rooms showcasing the Johor Bahru cityscape as well as higher floors with access to our Club Lounge are also available, subject to availability.
For a full list of facilities, click here.
Do you have any fitness facilities?
Yes, there is a 24/7 fully-equipped gym located on Level 1 for our in-house guests, in addition to an open-air swimming pool on the same floor.
Where can I dine?
Our restaurant, Caprilicious, is located on Level 1 offers a range of local and international cuisine for all-day dining. For a light snack, Hi-Tea or just coffee, you may also visit our cafe Delite on Level UG (Lobby).
For in-room dining, kindly refer to our TV menu and dial 'in-room dining' to place your order.
Notice (Updated 4 Sept 2020):
Caprilicious is currently only available for breakfast (6.30am - 10.30am). However, Delite remains open while selected in-room dining options are still available at the moment.
Is internet access provided?
Yes, guests can enjoy complimentary high-speed WiFi access in-room and around the property.
Are laundry services provided?
Yes, laundry service is available subject to additional charges. There is also a Spin & Play room, which includes a self-service launderette located on Level 1 for your convenience.
Please feel free to contact our Front Desk for more details.
What are the type of beds provided?
Each of our rooms come with either 1 Super King Bed or 2 Twin Beds. Options are subject to room availability and may according to room types.
Can I request for baby cots / extra bed?
Complimentary baby cots are available upon request, subject to availability. Extra beds are also available at RM80.00 nett without breakfast or at RM100.00 nett inclusive of breakfast for one.
Please feel free to contact our Front Desk for more details.
Are the residences disabled-friendly?
Yes, all rooms are built with no 'floor drop' within the unit to allow easy wheelchair access. Additionally, there are two units with special features and amenities to cater to wheelchair users. Kindly make your request for these units during reservation by contacting us: firstname.lastname@example.org / +607 277 0800.
Should you require further assistance, feel free to speak to our staff upon arrival, or call our Reception during your stay.
Is on-site parking available and what is the cost?
Complimentary on-site parking is available for in-house guests. Standard parking charges will apply to other guests. Please approach the Front Desk for more details.
Is there a shuttle bus provided to surrounding areas?
Yes, there is a complimentary Shuttle Bus Services provided for in-house guests to the malls listed below.
- City Square and Komtar JBCC
- Mid Valley Southkey
- R&F Mall
Download our Shuttle Bus Schedule by clicking here.
- Seats are subject to availability and on first come first serve basis for in-house guests.
- Departure time and duration of trip may vary due to traffic conditions
- Shuttle bus will stop at designated stops only to pick up or drop off guests
Notice (Updated 4 Sept 2020)
As services and facilities may be limited during our combat against COVID-19, the availability of trips and the bus capacity are subject to change. We advise guests to check with our Front Desk upon arrival to arrange the best transportation options for your stay.
Is airport shuttle service provided?
Unfortunately, airport shuttle service is not available. Airport transfer can be arranged for RM 280.00 nett. Limousine or taxi services are also available upon advance request, subject to additional charges. Please feel free to approach our Concierge for more details.
What is the cost of hotel/service residence limousine services?
Limousine service is available upon advance request, subject to additional charges. Airport transfer can be arranged for RM 280.00 nett. Please feel free to approach our Concierge for more details.
Are newspapers provided?
Yes, digital versions of newspapers are available.
What is the reception operating hours?
The reception operates and is available 24/7.
Is it possible to store my luggage at the hotel before check-in?
Yes, it is possible to store your luggage at the property. Kindly check with our Concierge to store your luggage (terms and conditions apply).
How do I get to the hotel?
Capri by Fraser, Johor Bahru/ Malaysia is located about 650 metres from Johor Bahru Sentral (JB Sentral) transportation hub which comprises a bus terminal and a railway station.
JB Sentral is connected to the Johor Bahru CIQ (Customs, Immigration and Quarantine) Complex via a link bridge.
The Johor Bahru International Ferry Terminal is located just 4.2 kilometres from the hotel while Senai International Airport is located only 30 kilometres away.
From Senai International Airport:
• By Taxi: Taxis are available at the taxi stand at the east wing of the Aeromall. Payment is via a coupon system and can be bought from the taxi counter inside the Aeromall.
• By Bus: Take Causeway Link Bus AA1 or JB Central Line Bus A1 to JB Sentral. Walk 650 metres to the hotel.
From Changi Airport, Singapore:
• By Bus: Take Transtar Cross Border Service Bus TS1 at Terminal 2 or Terminal 4 arrival halls to Johor Bahru CIQ. It’s approximately an 18-minute walk to the hotel.
From Johor Bahru International Ferry Terminal/ Stulang Laut Ferry Terminal/ The Zone Ferry Terminal
• By Taxi: Taxis are available at the taxi stand.
• Approximately 20 minute from Singapore via Johor Causeway (depending on traffic)
• Approximately 50 minutes from Singapore via Second Link Expressway and Iskandar Coastal Highway (depending of traffic)
• Driving directions to the hotel (Please embed link: https://goo.gl/maps/aSFcJ6e2JZC2)
• Our carpark guide: https://bit.ly/3lI5SwS. Kindly park your vehicle in Red Lots only.
• From Larkin Terminal: Take City Bus Route 39 or 41, Maju Bus Service 208, 224 or 227 to JB Sentral.
• From Kulai Terminal: Take Causeway Link Bus 7B or BET3 or Maju Bus 229 to JB Sentral.
• From Singapore:
- SBS Transit Bus Service 160 from Jurong East Interchange to JB Sentral
- SBS Transit Bus Service 170X from Kranji MRT to JB Sentral
- SMRT Bus Service 950 from Woodlands Interchange to JB Sentral
- Advance Coach AC7 from Yishun Interchange to Johor Bahru CIQ
- Transtar Cross Border Bus TS3 from Marina Square to Johor Bahru CIQ
- Transtar Cross Border Bus TS8 from Resorts World Sentosa to Johor Bahru CIQ
• Take train to JB Sentral. From JB Sentral, it’s approximately a 650-metre walk to the hotel.
By Private Hire Vehicle
• Advance booking is required for taxi & limousine services. Fare depends on the type of vehicle, number of passengers as well as travel distance.
Are there any recommended attractions in Johor Bahru?
Johor Bahru is a vibrant city with lots to see and do. We are located in the heart of Johor Bahru downtown, surrounded by a number of shopping malls including City Square, Komtar JBCC, R&F Mall, as well as the historic old streets: Jalan Tan Hiok Nee and Jalan Dhoby where you'll find authentic local cuisine, bakeries, cafes and a myriad of shops to explore.
You may also be interested to visit tourist hotspots such as: Zoo Johor, The Malay Cultural Village, and more.
For more information, please feel free to approach our Front Desk or visit https://johorbahru.capribyfraser.com/en/attractions-in-johor-bahru.html.
Where is the closest bank, ATM and exchange office located?
The closest ATM and exchange office are available at Johor Bahru Sentral, City Square and KOMTAR JBCC shopping malls.
Johor Bahru Sentral
- Maybank ATM
- People’s Corner Money Changer at Level 3
- MaxMoney Money Changer at Level 3
- Eastern Union F.X. Money Changer at Level 3
- RHB Bank at Level 1
- Affin Bank at Level 1, JBCS Office Tower
- Maybank at Leve 1, JBCS Office Tower
- CIMB Bank ATM at Level 2
- HSBC Amanah ATM at Level 2
- Money Changer Sri Johor Jaya at Level 1
- Foo In Money Change at Level 1 and Level 2
- Nafee Resource Money Changer at Level 2
- RHB Bank at Ground Floor
- CIMB Bank ATM at Level 1
- RHB Bank ATM at Level 1
- JB Central Trading Money Changer at Level 2
- Abmann Money Changer at Level 2
Foreign currency exchange services on selected currencies are also available at the Hotel’s Front Desk.
What is the cancellation policy?
The cancellation policy is stated in detail and varies with the type of offer selected. To avoid incurring cancellation charges, cancellation requests must be received and acknowledged 24 hours prior to arrival.
What is the maximum number of guests allowed in each residence type?
In general, our apartments can accommodate up to 3 persons depending on the room category.
There is a strict adherence to the number of guests in each room type as recommended under the Health & Safety regulations.
Should you require more information, please feel free to contact us at email@example.com or +60 7-277 0800.
Are pets allowed?
Unfortunately, only guide dogs are allowed at Capri by Fraser, Johor Bahru / Malaysia.