Frequently Asked Questions
Where can I find the best rates?
Our best rates are available at Capri by Fraser, Johor Bahru / Malaysia’s official website.
You may also contact our Reservations Department at firstname.lastname@example.org.
Room rates are subject to change at the management’s sole discretion. Our friendly Sales Manager will be delighted to discuss any special request or functions in detail.
Facilities And Services
What are the services and facilities offered?
Capri by Fraser, Johor Bahru / Malaysia offers a full range of facilities and services for guests’ comfort and enjoyment. For a comprehensive list of our facilities, please click here.
Are there fitness facilities provided?
A fully-equipped Gymnasium located on the 1st floor is open 24 hours daily. In addition, there is a swimming pool and a kids’ pool.
Is internet access provided?
Complimentary high-speed internet access is available throughout the property.
What is the check-in time?
The check-in time is from 3:00pm onwards.
What is the check-out time?
The check-out time is at 12pm. Should you require a late check-out, kindly check with our Client Relations Supervisor.
What time is breakfast served?
6:30am to 10.30am
What are the available dining options?
Our all-day dining restaurant, which operates from 6:30am to 11:00pm offers a range of choice, from Western to Chinese, and of course, local Malaysian favourites.
In-room dining service is also available for guests to dine in the comfort of their room via Room Service.
Are laundry services provided?
Our laundry room Spin & Play is located at the end of each floor.
What are the type of beds provided?
We have rooms with Super King Bed (200cm x 200cm), and Twin Bed (200cm x 100cm).
Are baby cots and extra beds available?
Complimentary baby cots are available upon request.
Are newspapers provided?
Are the residences handicap-friendly?
All our rooms are built with no floor drop within the unit. And we have two units with special features and amenities to cater to our wheelchair-bound guests.
Is on-site parking available and what is the cost?
Free parking is available for in-house guests. Standard parking charges will apply to other guests.
Is airport shuttle service provided?
Limousine or taxi services are available upon advance request. Kindly check with our Concierge for more information.
Is there a shuttle bus provided to surrounding areas?
Yes, there is a complimentary Shuttle Bus provided for in-house guests to surrounding areas. Shuttle Bus schedule is as below:
|Depart From||Trip 1||Trip 2||Trip 3||Trip 4||Trip 5||Trip 6|
|Capri by Fraser,
|City Square, CIQ
Drop Point & Komtar JBCC
|Mid Valley Southkey||11:20am||1:20pm||3:05pm||4:50pm||6:35pm||8:20pm|
|R & F Mall||11:35am||1:35pm||3:20pm||5:05pm||6:50pm||8:35pm|
- Seats are subject to availability and on first come first serve basis
- Shuttle Bus will only stop at designated stop areas
- Shuttle Bus will depart on time
- Due to traffic conditions, timings may vary
- Shuttle Bus is provided for in-house guests only
What is the reception operating hours?
The reception, concierge and security services are available 24/7.
Is it possible to store my luggage at the hotel before check-in?
Kindly check with our Concierge to store your luggage (terms and conditions apply).
How do I get to the hotel?
Please click here for details
Are there any recommended attractions in Johor Bahru?
There are lots to see and do at Johor Bahru City Center, each offering different and unique experiences. Please see Attractions page for more information or approach our Concierge for recommendations.
Where is the closest bank, ATM and exchange office located?
The closest ATM and exchange office are available at Johor Bahru Sentral, City Square and KOMTAR JBCC shopping malls.
Johor Bahru Sentral
- Maybank ATM
- People’s Corner Money Changer at Level 3
- MaxMoney Money Changer at Level 3
- Eastern Union F.X. Money Changer at Level 3
- RHB Bank at Level 1
- Affin Bank at Level 1, JBCS Office Tower
- Maybank at Leve 1, JBCS Office Tower
- CIMB Bank ATM at Level 2
- HSBC Amanah ATM at Level 2
- Money Changer Sri Johor Jaya at Level 1
- Foo In Money Change at Level 1 and Level 2
- Nafee Resource Money Changer at Level 2
- RHB Bank at Ground Floor
- CIMB Bank ATM at Level 1
- RHB Bank ATM at Level 1
- JB Central Trading Money Changer at Level 2
- Abmann Money Changer at Level 2
Foreign currency exchange services on selected currencies are also available at the Hotel’s Front Desk.
Is deposit collected upon check-in?
A RM200 incidental deposit will be collected upon check-in, which can be paid with either cash or credit card.
What is the cancellation policy?
Cancellation policies may vary by reservations type. Guests are required to cancel their room reservation at least 24 hours in advance.
What is the maximum number of guests allowed in each residence type?
In general, our apartments can accommodate up to 3 persons depending on the room category.
There is a strict adherence to the number of guests in each room type as recommended under the Health & Safety regulations.
Are pets allowed?
Unfortunately, pets are not allowed within the premises of the property. However, guide dogs are allowed.